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Service Provider Shares Risks, Rewards, and Revenue with Major Convention Center
The Connecticut Convention Center has an innovative revenue-sharing arrangement with Total Communications. After construction, the provider assumed responsibility for maintaining the communications infrastructure, something center managers knew nothing about, for a piece of the action. The result: the CCC will end up saving $1 million over the life of the nine-year agreement.
Small Wireless Firm Stays Competitive With Outsourced Access to Remote Technology
How can an organization provide remote users with more secure access to enterprise applications and intranet portals? Outsourcing the secure socket layer virtual private network is one way. Now employees can leave their laptops at home when they travel and safely use a hotel's business center.
Solving SMBs' Communications Technologies Challenges
Most small to midsize businesses (SMBs) don't have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can't effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communications technologies and devices on their own. So they outsource.
When The Phones Don't Work, Call A VoIP Supplier
Success Apparel, a children's sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.
Outsourcing Threat Detection Keeps Corporate Networks Up and Running
This is the second story in a series on data security. Data threats can cripple any network in virtually the blink of an eye. To protect its network, Swift Energy outsources its network monitoring. It didn't take long to discover what a wise decision that was.
Trading Up - Outsourced EDI
When its electronic data interchange administrator left, a manufacturer chose to outsource this function rather than replace him. Here's why the company discovered the ROI of outsourcing was big.
VoIP Security: Protecting Voice Traffic From Prying Ears
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
Cigarette Manufacturer Rolls Out VoIP
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
Outsourcing Brings Dinosaur Dig Up to Date
Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunications until the university outsourced. Now diggers can phone home and read their email.
Confused about the Best Cell Phone Plan? Who Ya Gonna Call?
Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.
An Outsourcer Helps an ICT Employer Keep Track of What's on Employees' Laptops
180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What's on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.
How Leading Companies Avoid Being Bitten by Telecom Expenses
Voice and data communications--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total Communications Management model.
Outsourcing Conveniently Aligns Retailer's Operations with Competitive Business Strategies
When retail giant 7-Eleven began outsourcing its IT functions to ACS, efficiencies and costs were the drivers. When the company's objections changed to include business transformation, it tapped ACS for the additional scope because of its partnership attitude.
Best Practice Tips from Indian Experts
7 tips for ensuring your data security
City Inhabitants Enjoy Partner for Innovation
Outsourcing has enabled Issy-les-Moulineaux to be the most advanced city in France when it comes to IT. Here's the story of a mayor's vision and a unique help desk function for all the city's residents!
How To Move From 'It's Not Possible' To 'It's A Done Deal': The Secret of Solving IT Challenges for Not-for-Profit Enterprises
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
The New Breed of Web Hoster
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn't have to compete on price.
 Giant
Carrier's Bankruptcy Filing Highlights Importance of Telecom Expense Management
WorldCom's bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.
CPOE Odyssey: The Story of Evolving the World's First Computerized Physician Order Entry System and Implications for Today's CPOE Decision Makers
CPOE is the new buzzword in health care outsourcing. El Camino Hospital
installed a CPOE system in 1969. This case study explains CPOE's evolution.
Innovative Hardware
Eliminates Wireless Risks
Imagine having a fully transportable, fast-speed, secure, wireless network
that can immediately operate anywhere in the world. Predictions that such
technology is still "next generation" are now history, and both government
and commercial organizations are making a beeline for the system known
as UNIPOP.
Shaping the Future of
Communications 
We keep you abreast of significant developments that affect outsourcing
strategies for both buyers and suppliers. Read about the recent advances
in voice-over-IP and satellite communications technologies that affect
mobile workforces, Homeland Defense, globalization and multi-location
enterprises.
Calling For Network Solutions
Acer signed a seven year contract with AT&T Solutions to build a unified
global network based on Internet Protocol.
A Healthy Dose of BPO
The largest hospital system in Canada reengineers its health care system
to better serve its patients.
Ingredients for a
Successful Alliance 
Along with managing its network, Bank One wanted its supplier to upgrade
its infrastructure and improve the bank's responsiveness to its business
needs.
Building a Global Network
at Breakneck Speed
Werner Grab of Ciba Specialty Chemicals talks about the expedience in
which Compaq built their global network. (1999)
Comdata Turns To IBM
For A New Spin On Cash Flow 
IBM and Comdata These two companies have turned the often overused statement
of strategic outsourcing partnership into reality. (1999)
Developing a Global
Partnership
Jeff Winston of Allergan discusses the process of choosing your supplier.
(1999)
The Full-Time Job of Global
Network Management
Rick Roscitt of AT&T Solutions explains the high degree of specialization
needed in the complex world of global networks. (1999)
Prescription for
24/7 Uptime
Thomas Jones, CEO of StrataSource discusses the impact networks have on
business. (1999)
The Benefits Beyond IT...
HR is a prime area for performing functions remotely through networks.
Changing Direction
A major player in a rapidly changing industry selected its network supplier
based on willingness to provide support not included in the contract.
Cutting to the Core...
A new satellite broadcasting company selected its supplier on the basis
that they would be able to grow together. When projected growth estimates
were not fulfilled, they learned the value of the relationship of the
people involved in the deal, not just the network technology.
The Emergence of the Network
The Emergence of the Network Analyst George Logemann describes the growing
importance of the network in enterprise operations.
From the Top Down...
Supplier for network services chosen for its ability to provide a full
end-to-end solution. Provision of services around technology is more important
than the technology itself.
Networking: Ready for Lift-Off
At "lift-off" into networking, buyers face two critical challenges:
skilled people and network platform upgrades.
Network Security in Outsourcing
Network Security in Outsourcing Attorney Richard Raysman addresses network
security and the issues involved in outsourcing that element.
Prospering in a New World
Prospering in a New World MCI Systemhouse's Bill Trafford explores the
role of the global data network in international outsourcing.
The Quest for the Best
Organizations, in their quest for the best, are driving a trend toward
teaming. Alan Gonchar, president, COMPASS America, Inc., offers an overview
of the movement.
Step by Step
Read how a buyer utilized its supplier relationship to leverage its information
technology costs associated with acquisitions.
The Strength of Many...The Power of One
The concept is simple. Gather together numerous small to medium-sized
entities, leverage their commonalities and enable them to wield the force
of their united strength.
Teaming For Success in Business Process Outsourcing
Sharing information once considered confidential throughout network relationships
creates a need for building trust and ensuring that it exists at all levels
of the relationship.
A View from the Bridge
The View from the Bridge Compaq's Nigel Bufton takes a look at the role
outsourcing plays in aligning IT and business strategy.
Walking the Walk
Walking the WalkService Net's Ed Thompson explains why the company is
taking their own advice by becoming an outsourcing customer.
Wanted: Outsourcer's Resources and Skills
Wanted: Outsourcer's Resources and Skills ABB Power Generation Ltd.'s
Jens Knoop offers an overview of his company's network outsourcing deal
with Compaq.
Specialization Thrives in the 90's
Specialization, once primarily the domain of physicians and attorneys, is spilling over into other fields in the '90s. IT is no exception.
Ouch! The Pinch of a Global Footprint
Greg Jacobson, Executive Vice President, MCI Systemhouse, offers a clear
look at the challenges and the solutions outsourcing can provide.
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