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How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.
Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications
An internal audit revealed Johnson & Johnson needed better telecom management. It outsourced North America first, then took the learnings global. Here is its story.
How Changes in the Market Changed the Face of Outsourcing
LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today's brave new ITO world. (2009)
Unified Communications: Cost-Effective and Convenient
Until recently, communication has been one of the most frustrating aspects of work. Now there's an easy way to find a manager: go to your computer and right click on the colleague's name. This is possible through the use of unified communications (UC), which increases productivity and eliminates the need to invest in multiple infrastructures. (2009)
Start-Up Uses Offshoring to Bring Its Product to Market Faster
You're at the grocery store check-out and you want to print out money-saving coupons from your cell phone. Or, you're a tourist lost in a strange town and need to print out a map from your mobile device. Airprint Networks is working on that application. It outsourced to a Chinese supplier to get its product to market now. (2008)
Virtual Data Provider Securely Manages Law Firm's IT System
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I'll take? says David Zarski. (2008)
Outsourced Telecom 'Quarterback' Scores Touchdown for NFL's Arizona Cardinals
Next February the University of Phoenix Stadium will host the Super Bowl. The Stadium features a cutting-edge voice and data communications infrastructure that includes a multimedia IP network. Read how the Arizona Cardinal's VP of Technology turned to its ICT supplier for help from the blueprint stage forward. (2007)
Outsourcing Keeps Washington 211's Far-Flung Network in Contact With Its Citizens
Washington's 211 phone system can rapidly scale up in a disaster, then back during normal times. If one of the call centers is down because of an emergency situation, the system automatically routes the caller to the next available person, even if at a different regional center. None of this was possible without outsourcing. (2007)
Outsourcer Shoulders the Security Burden for Hospital Network
Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here's what a major medical center experienced and why it opted for an outsourced security solution. (2007)
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Agile Workforce, Agile Company
- A special report from Convergys summarizes the key findings from its exclusive primary research study entitled "Workforce Agility: The New Frontier for Competitive Advantage," conducted by Saratoga/PricewaterhouseCoopers and the University of Michigan. In ... - December 2004
Dangerous Liaisons
- The degree to which cultural elements in an outsourcing buyer and service provider's separate cultures are compatible is a primary key to success in outsourcing. The parties' degree of compatibility will enhance (or hinder) their ability to jointly solve p... - November 2004
Critical Factors for Successful VoIP Deployment
- What is the best approach to deploying IP telephony? What problems will need to be overcome, and how can you ensure ROI? This paper presents a best-practices approach as a result of lessons learned by the early adopters, along with a multidimensional solut... - April 2004
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