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Virtual Data Provider Securely Manages Law Firm's IT System
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I'll take? says David Zarski. (2008)
Outsourced Telecom 'Quarterback' Scores Touchdown for NFL's Arizona Cardinals
Next February the University of Phoenix Stadium will host the Super Bowl. The Stadium features a cutting-edge voice and data communications infrastructure that includes a multimedia IP network. Read how the Arizona Cardinal's VP of Technology turned to its ICT supplier for help from the blueprint stage forward. (2007)
Outsourcing Keeps Washington 211's Far-Flung Network in Contact With Its Citizens
Washington's 211 phone system can rapidly scale up in a disaster, then back during normal times. If one of the call centers is down because of an emergency situation, the system automatically routes the caller to the next available person, even if at a different regional center. None of this was possible without outsourcing. (2007)
Outsourcer Shoulders the Security Burden for Hospital Network
Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here's what a major medical center experienced and why it opted for an outsourced security solution. (2007)
Service Provider Shares Risks, Rewards, and Revenue with Major Convention Center
The Connecticut Convention Center has an innovative revenue-sharing arrangement with Total Communications. After construction, the provider assumed responsibility for maintaining the communications infrastructure, something center managers knew nothing about, for a piece of the action. The result: the CCC will end up saving $1 million over the life of the nine-year agreement. (2007)
Small Wireless Firm Stays Competitive With Outsourced Access to Remote Technology
How can an organization provide remote users with more secure access to enterprise applications and intranet portals? Outsourcing the secure socket layer virtual private network is one way. Now employees can leave their laptops at home when they travel and safely use a hotel's business center. (2006)
Solving SMBs' Communications Technologies Challenges
Most small to midsize businesses (SMBs) don't have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can't effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communications technologies and devices on their own. So they outsource. (2006)
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Agile Workforce, Agile Company
- A special report from Convergys summarizes the key findings from its exclusive primary research study entitled "Workforce Agility: The New Frontier for Competitive Advantage," conducted by Saratoga/PricewaterhouseCoopers and the University of Michig... - December 2004
Dangerous Liaisons
- The degree to which cultural elements in an outsourcing buyer and service provider's separate cultures are compatible is a primary key to success in outsourcing. The parties' degree of compatibility will enhance (or hinder) their ability to jointly solve p... - November 2004
Critical Factors for Successful VoIP Deployment
- What is the best approach to deploying IP telephony? What problems will need to be overcome, and how can you ensure ROI? This paper presents a best-practices approach as a result of lessons learned by the early adopters, along with a multidimensional solut... - April 2004
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